Tuyen Quang Province Holidays from AU$1,523

The room was comfortable, looked just like the pictures. Very clean and comfortable. The ladies at the front desk were super nice! Helped me with laundry request, change the date of the reservation and printing boarding passes. My only issue that i had is that breakfast is at a nearby place but food was not being replenished and also the bakery items had some growth inside. So we decided not to have breakfast for the remaining of the days

Even though there was a problem with the dates we booked aligning with their schedule, Catherine Cruises went above and beyond to ensure we were on an equally luxurious cruise ship with another company to suit our schedule. And rather than just handing us over to another company, they proactively managed the whole thing with amazing communications and care levels. This demonstrates an exceptional level of commitment to customer service - even when we're not even on their boat! We hope to revisit them and experience their service on their own boat soon! Defo a big thumbs up to this company.

Best hotel in Hanoi Old quarter

Great place to stay in Hanoi, Anh was super helpful and friendly 👍

The view from our room was spectacular. Walkable to city center. Didn’t like that they allowed smoking in the balcony so we didn’t get to go out at the balcony and enjoy mountain air that much. Our neighbor smoked all day. Also staff at the reception were all over the place talking in loud voices didn’t seem like a 5 star hotel staff would do.